RE: VIP

From:

Robert Brunner

VIP

I do agree that the service on the VIP tissue processors has declined drastically. I have had more trouble geting the machines repaired. In the Minneapolis area the subcontracting company that does service on the machine leaves a lot to be desired. I have had one VIP donated to the school here that was deemed unrepairable because they could not find what was wrong. With one phone call, and a competent service person (Tom Buck) the machine was up and running with less than a $2000.00 bill.

I still think the sakura is a great machine, but someone needs to work on getting the customer service back to what it was years ago.

Robert Brunner

Program Director

Histology Technician Program

Argosy University- Bloomington MN

-----Original Message-----
From: Carole Fields [mailto:cgfields@lexhealth.org]
Sent: Thursday, August 01, 2002 11:49 AM
To: 'histonet@pathology.swmed.edu'
Subject: VIP

For many years I have used old and new VIP's across the country, and still do use both. I have never had any problem with repairs or performance. I think Mr. Embrey,s problem is an isolated issue. We are on contract with a repair company but we do not have any problems with them. Even when I have called Sakura I have always had very helpful people. VIP's are by far the most dependable processors, and I would probably never buy anything else.

Carole Fields
Lex Med Ctn
Columbia, SC

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